At Fresho Pick, our top priority is delivering farm-fresh, premium-quality vegetables to your doorstep. Because our products are highly perishable, our returns policy differs from standard e-commerce platforms.
1. Checking Quality Upon Delivery
We highly encourage all our customers to inspect the quality and quantity of the products at the exact time of delivery. Our delivery personnel are instructed to allow you time to quickly check your items.
2. Conditions for Returns
You may request a return or replacement only under the following conditions:
- The product delivered is damaged, rotten, or not fit for consumption.
- The product delivered does not match the item you ordered (e.g., incorrect item or incorrect cut/style).
- There is a significant discrepancy in the weight or quantity delivered compared to what was billed.
3. How to Initiate a Return
Given the perishable nature of vegetables, any issues must be reported immediately upon delivery or within a maximum of 4 hours of receiving the order.
You can initiate a return by contacting our support team at 8700 811 200 or emailing us at hello@freshopick.com with a photo of the defective item. If reported at the time of delivery, simply hand the item back to our delivery executive.
4. Refunds & Replacements
Once your return request is validated:
- Replacements: We will happily replace the defective item free of cost with your next order, or arrange a redelivery if feasible.
- Refunds: If you prefer a refund, the amount for the returned item will be credited back to your original payment method or added to your Fresho Pick wallet for future use. Processing times may vary depending on your bank (usually 3-5 business days).
5. Non-Returnable Scenarios
We do not accept returns for:
- Items that have been partially consumed, cooked, or improperly stored after delivery.
- Minor variations in size, shape, or natural color, as agricultural produce is rarely uniform.
- Complaints registered after the 4-hour window, as we cannot verify how the perishables were stored.